Inspection on Receipt
Customers should inspect products upon receipt. If an item is damaged, faulty, incorrect, or missing parts, please contact us within a reasonable stated period.
Return Requirements
- Original packaging where applicable
- Receipt or order record
- Unused accessories where applicable
- Photos or videos where item is damaged or defective
Non-Returnable Items (Hygiene Reasons)
- Suction tubing
- Filters
- Cannulas
- Disposable canisters
- Collection bags
- Used collection jars
- Personal-care consumables
Assessment and Outcomes
Machines may require inspection before refund, replacement, or repair decision.
If an item is defective or not as described, we will assess and may offer repair, replacement, exchange, or refund depending on case details.
Refund Not Guaranteed For
- Change of mind
- Wrong model chosen without prior consultation
- Opened hygiene-sensitive consumables
- Damage caused by misuse
- Unauthorized modification or repair
Important Notes
Delivery, collection, and inspection fees will be stated clearly where applicable.
Special-order products may be non-refundable unless defective.
Hong Kong consumer protections generally apply where goods are not of satisfactory quality, not fit for purpose, or not as described. There is no general automatic refund right for change of mind.